Return Policy

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

When we receive a returned shipment, an email notification will be sent to you. Please note that you have 30 days to claim your returned order.

Submit a Return Request

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: 7 Coronation Road, Dephna House, London, United Kingdom, NW10 7PQ.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Exceptions / Non-returnable items:
Gift cards

Unfortunately, Any merchandise purchased at discount or on sale cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Customers may begin the return process by contacting us at [email protected], stating the reason for the return.