FAQs

Jive Jewel is ready to be your next and final stop when shopping for home decor items. Whether you are on the hunt for new quilts and curious about what size suits you best, or you have need-to-know questions about your order, you will find all the answers you need here. If you have questions that this page does not answer or any suggestions on articles, please let us know by contacting us via [email protected]

1. How i can order?

You can order easily on our website. Our store currency is in USD. Payment can be made via Visa, MasterCard, Discover, Paypal and American Express and they will be charged at USD rate.

To purchase an item on jivejewel.co:

  1. Find an item you want to purchase on jivejewel.co
  2. Choose the options you want for that item, if applicable.
  3. Click Add to cart.Take any of these optional steps:

– If you have one, apply the discount code in the “Apply Coupon” field.

– You can buy some more by clicking “Countinue Shopping” button.

– To remove an item you want, click ” X “ in Shopping Cart.

  1. Click “Proceed to checkout”. Fill in your billing and shipping address. Review your order to check that your information and order are correct.
  2. Click choose your preferred payment method.

After the order is completed, you will receive an order summary to your email.

2. What currency is used on the site?

All prices are in United States Dollars (USD). The Estimated Order Total in the cart and the Cart Summary at checkout will both show the order total in USD.

3. How do I use discount codes?

Great! If you do receive a discount code from us, follow the steps to apply a coupon to a purchase.

  1. Select items to purchase, and add them to your Shopping cart.
  2. Type or paste the code in the “Apply Coupon” field.
  3. Click Apply.
4. What method payment do you accept?

At the moment, we only accept Visa, MasterCard, Discover, Paypal and American Express.

When you shop at jivejewel.co, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure.

jivejewel.co has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information.

5. Why was my credit card declined?

There are a few reasons that may cause an order to be declined at checkout. First, make sure the card number, expiration date, and security code are entered correctly. If any of these details are incorrect, missing, or outdated, your payment will not be accepted.

Next, ensure there are sufficient funds available on the card and that the billing zip code matches the card used. If the information you are entering is correct, the billing zip matches, and there are sufficient funds on the account, we recommend calling your card company for more information. If you continue to have problems using your card, we suggest trying a different card.

6. Do you accept wholesale orders?

We do! Please reach out to us at [email protected] and we will be happy to assist you with your order.

7. Why must I make payment immediately at Checkout?

jivejewel.co‘s ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment within 60 minutes of checkout.

1. How do I find my size?

At Jive Jewel, a common question focuses on the sizes of our products. We provide detailed sizing charts along with product descriptions in our store for each product. To find your size, compare your measurements to the measurements of each size of a product to find the best fit.

You can also look at our sizing information for all products listed below.

Rug has 5 sizes:

  • X-Small: 2x3ft (60*91cm)
  • Small:3x5ft (91*152cm)
  • Medium: 4x6ft (122*183cm)
  • Large: 5x8ft (152*244cm)
  • X-Large: 5,2x9ft (158*274cm)
2. What are the washing instructions for Jive Jewel products?

You certainly can throw them in the washing machine. Dry quickly. Do not dry clean or use bleach. Given the specialty nature of this product and the sublimation printing, we recommend using a minimum amount of laundry products when caring for them.

1. How do I look up my order number?

If you aren’t able to find your order confirmation email with your order number, contact our Customer support team at [email protected], and let us know the email address you used to place the order so we can locate the order number for you.

2. Why didn't I get an order or shipping confirmation email?

Each time you order, you’ll receive an order confirmation email as soon as your order is placed.

If you haven’t received any email updates about your order, it is likely the emails were marked as spam. Some email providers may mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add Jive Jewel to your safe list. If you haven’t received anything within 24h, contact our Customer support team with your name and email address used to place the order and we can confirm the order for you.

3. Why haven't I received my order yet?

We know you’re itching for your new goods to arrive! If your order hasn’t arrived by the time you think they should have, here are some steps you can take:

1. Check Your Order Status

If your order hasn’t arrived yet, you can start by checking your Order Status. The Track your order page will provide your order status.

2. Peek at the Tracking Details

If your order has shipped, you’ll have a tracking number for your shipment. You can check at Track your order

US Standard Shipping

If your Postal tracking number has not updated in several days, or if it shows the order as delivered and you haven’t received it, check with your local post office to see if they may be holding the order. Since some packages can be misdelivered it’s also a good idea to check outside your home or with neighbors. Sometimes the post office will hide a shipment or leave it with a neighbor if no one is home to accept it. If these measures don’t work, call the carrier with the tracking number and request they confirm their tracking information is correct. Then a theft report must be filed with the US Postal Inspector so the loss can be researched.

3. Contact our Customer support Team

If you aren’t able to find more information about your shipment or are concerned it has gone missing in transit, contact us via [email protected] and we’ll be able to help track down your shipment to ensure a speedy delivery.

4. Why does my order have separate shipments?

Products are shipped from different locations within our printing network across. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times.

5. Why does my item smell?

That odor you may smell on your item is a by-product of the custom printing method used to print the design. But, don’t fret! The odor from printing is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.